What is the first step in the 10-Step Consultation method?

• A. Review the Intake Form
• B. Greet the Client
• C. Assess Skin Type
• D. Suggest Services

Answer: (A)

Reviewing the intake form first is about gathering essential information before you dive into the consultation. The form contains key details like medical history, allergies, medications, skin concerns, current products, and the client’s goals. By looking at this information right away, you can spot safety issues or contraindications (for example, a medication that increases photosensitivity or a recent procedure), and you can shape the questions you ask to be targeted and relevant. This grounding lets you tailor the conversation, prioritize what to assess, and recommend services that are truly appropriate for that individual.

Greet the client and building rapport are important steps, but they rely on the context you already have. Assessing skin type or suggesting services without first knowing the client’s history and goals can lead to unsafe or ineffective recommendations, since those factors can change how you approach treatment and product choices.